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True Temper

True Temper

www.true-temper.com
What is your customer experience with True Temper?

True Temper Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • True Temper has 2.4 star rating based on 11 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Good for gardening, Very good.
    Cons: Handle falling apart, Horrible quality, No good for real work.

  • Recent recommendations regarding this business are as follows: "Good luck", "Please change into black color", "Be advised that the company to my knowledge resolves issues in a timely manner. I am presently seeking help with banking issues today", "Don’t buy", "Do not buy a poly shovel from true temper they are junk".

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Media from reviews

True Temper - Wheelbarrow tube cracked
True Temper - Wheel barrow failureTrue Temper - Wheel barrow failure - Image 2True Temper - Wheel barrow failure - Image 3True Temper - Parts are wrongTrue Temper - Parts are wrong - Image 2True Temper - Parts are wrong - Image 3
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Top True Temper Reviews

Critical Review

"Poor Customer Service"

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I have a tamper with a lifetime warranty. After only a few uses, it cracked. I tried to call the company to express my concerns, but they placed me on hold and...

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address warranty response version failure barrow crap barrle son wheel
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Anonymous
map-marker Columbia, Missouri

Wheelbarrow tube cracked

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True Temper - Wheelbarrow tube cracked

The tube on my wheelbarrow is cracking. Please call me 573-881-****. Ive call before, about a year plus ago, keep getting worse

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User's recommendation: Good luck

Jonathan G Ukn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Update direct deposit information

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My bank account was hacked and I was issued a new account and number at the same Banking institution, the 12663 account number is not available. My address is {{Redacted}} I did not enter new account info today.

But will update upon my next text message. Waiting your response

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User's recommendation: Be advised that the company to my knowledge resolves issues in a timely manner. I am presently seeking help with banking issues today

Akash S Zfq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lucknow, Uttar Pradesh

Akashsrivastavaf554@***.com

Sir I have a black color but it come a gray color. I want to see a app in black.

Please change it. Kindly change it with 2 days.

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User's recommendation: Please change into black color

Gerald W Sxv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wheel barrow failure

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True Temper - Wheel barrow failure
True Temper - Wheel barrow failure - Image 2
True Temper - Wheel barrow failure - Image 3
Updated by user May 14, 2024

No reponce

Original review May 07, 2024

This wheel barrle is a piece of crap I have used it on light work and it was fine. I bought the two wheeled version due to my age 65 when I when to help son with pool pad the whole barrel broke loose.

My address is {{Redacted}} my phone is 352494****. I expect something to be done I paid to much for this piece of crap to break like that

View full review
Loss:
$150
Pros:
  • Good for gardening
Cons:
  • No good for real work

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t buy

Maleeah Fqx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Garner, North Carolina

Warranty

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Called three weeks ago about the 15 year warranty on our rack. We sent pictures as requested and was told in 2 weeks we would be getting a response from the company whether they would honor the warranty or not.

I have not received a follow up what the final response will be. I was told another email would follow to keep me updated.not

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Thomas W Bsn
map-marker Maple Shade Township, New Jersey

To order a tire

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Call me at 609 276 ****

Thomas woolle {{Redacted}} Need a tire for my wheelbarrow

Would appreciate a call and some assistance

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pat b Anv

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Verified Reviewer
| map-marker Sparta Township, New Jersey

Poor Customer Service

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I have a tamper with a lifetime warranty. After only a few uses, it cracked. I tried to call the company to express my concerns, but they placed me on hold and just hung up.

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Anonymous
map-marker Weld, Maine

POOR QUALITY

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I have owned a true temper #12 poly scoop with the long handle for 3 years useing it only to shovel snow it was very poor quality the ploy shovel cracked in 6 places the sides near the end broke off in short it was junk. As I have had a positive results with true temper products in the past I assumed it was a bad batch of plastic so bought 2 more from walmart a couple weeks ago we had 1- 7 inch snowfall now the shovel where the handle goes in has a 3 inch crack running down it.

I only used 1 of the shovels and only use it to clean out in front of my doors and shovel the deck they are not abused in anyway. These 2 shovels cost me $110.00 I will never buy another TRUE TEMPER product as long as I live and will make sure that I tell everybody I know!

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User's recommendation: Do not buy a poly shovel from true temper they are junk

1 comment
Guest

too bad you can't return it. mb if you keep speaking to manager they might ok it even if its' been a long time walmart might have your transaction in their system if you paid with a cc or bank card. good luck

Anonymous
map-marker Charlotte, North Carolina

Yard rake broke

Yard rake broke guaranteed 15 yrs Lowes wouldnt make it good said l needed receipt paid cash 2 yrs ago didnt keep receipt

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Stephen S Ebt

Wheelbarrow crack

Wanting a replacement tub if available tub is all cracked up will gladly pay for one if it is available thanks

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Alyce Lkf
map-marker Andersonville, Tennessee

Broken garden rake

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Tru Temper garden rake with 15 yr. warranty broke after 5 yrs of use.

The customer service telephone numbers provided on website are not manned and/or are not in service. There seems to be no way for customer to effect the stated warranty.

Also, explained this to Tru Temper Facebook page via message. No response received as yet.

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Anonymous
map-marker Andersonville, Tennessee

Broken rake after 5 years of use.

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No one answere the phone at Tru Tempers Customer Service. It is virtually impossible to get my broken rake replaced in accordance with the 15 yr warranty.

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User's recommendation: purchase a different Rake

jason H Xqp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Warranty

My handle is falling apart please help I need it to split wood to heat my home.ɓbbbbb. uyyyyuhgcfd ch bvffg r tgggfggggfftjhffgggffghggg

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Pros:
  • Very good
Cons:
  • Handle falling apart

Preferred solution: Another maul

Kristine N Rfa
map-marker Pownal, Vermont

Horrible quality

I purchased a wheelbarrow this spring. It cracked within a couple of weeks just moving top soil.

I'm a female so it's not over loaded. Tonight I was hauling about 20 pieces of firewood and the freaking handle broke off.

I tried to stop it from falling and the wood tumbled right on my fo>ot. It's now bruised and swollen!

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Loss:
$150
Cons:
  • Horrible quality

Preferred solution: Replacement

User's recommendation: Don't purchase this

Alyce Lkf
map-marker Lebanon, Tennessee

Part replacement

Called number provided and received recording that the number is not in service. Please call me at 865 680 ****. Thanks

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Anonymous
map-marker Naples, Florida

Damaged tool handle

I recently purchased an ames true temper 16511**** True Temper, 54 -Inch, Welded Warren ***

Sold by: TruevalueMegastore on Amazon.com. The tool arrived with some damage to the soft material at the top of the handle.

I was able to repair it temporarily with some epoxy because it was needed to finish an overdue project. Is it possible to get a replacement for the handle cover only?

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